Return & Refund Policy – Grace Kart

At Grace Kart, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your bag product, please review our return and refund policy below.

Eligibility for Returns

• Returns are accepted within 7 days from the date of delivery.
• The product must be unused, unworn, unwashed, and in original condition.
• All original tags, packaging, and accessories must be intact.
• Products showing signs of use, damage, or alteration will not be eligible for return.

Non-Returnable Items

• Products purchased during sale or clearance offers.
• Customized or personalized bag products.
• Items damaged due to misuse, negligence, or normal wear and tear.

Damaged or Defective Products

• If you receive a damaged, defective, or incorrect product, please report the issue within 48 hours of delivery.
• Customers must provide clear images or videos of the product for verification.
• Once verified, a replacement or refund will be initiated.

Return Process

• To initiate a return, customers must contact Grace Kart customer support with order details and reason for return.
• Return requests without prior approval may not be accepted.
• Customers are responsible for securely packing the product before shipping.

Refund Policy

• Once the returned product is received and inspected, refunds will be processed.
• Refunds will be issued to the original payment method.
• Refund processing time is 7–10 business days after approval.
• Shipping charges (if any) are non-refundable, unless the return is due to a defect or wrong product delivery.

Exchange Policy

• Exchanges are subject to product availability.
• If the requested exchange item is unavailable, a refund will be issued instead.

Cancellation Policy

• Orders can be canceled before dispatch only.
• Once an order has been shipped, cancellation requests will not be accepted.

Customer Support

For any questions regarding returns, refunds, or exchanges, customers can reach our support team at:

📧 grace2kart@gmail.com